Investing In The Service Provided By Liquid Accounts
As a cloud accounting software provider, we’ve always strived to stay ahead of the curve. At times, this can demand significant changes, such as those that have occurred over 2017. We know that sometimes this can be unsettling and we want to assure you that recent developments have occurred with your interests at heart.
In May 2017, Liquid Accounts gained new investors, who have since brought in several changes to improve the service we provide. Let us take an opportunity to shed light on the transitions we’ve been facilitating so far:
New leaders, new insights
The introduction of new investors in May has brought a wealth of experience and industry knowledge into the business. With a background in accounting software spanning 30 years, our investors bring unrivalled insight into Financial Technology to the table – some of their previous successes include Keytime, Pastel and, more recently, GoSimpleTax.
The Liquid brand, as ever, remains the same – bespoke accounting tools tailored to the needs of your business. By pairing this value proposition with the expertise and vision of our new leaders, we’re now in an even better position to deliver this promise to our growing client base….
Bringing your software up to speed
The investment with UKFast in faster, more reliable servers is testament to this commitment, however such transitions are rarely error-free; our site and software app experienced a brief slowdown, with some disruption to Liquid users.
Thankfully, the problem was solved in a matter of days. Now that the transition is complete, we believe this improvement will drive a better experience for our users i.e. software that handles all data, traffic and updates much more fluidly.
Doubling down on R & D
The Liquid team is a tight-knit collective of software experts. But we’re always looking for ways to improve, which is why we’re investing heavily in research and development as we move forward.
We’ve filled a handful of new developer and customer support roles in recent months in order to meet our goals. Again, it’s part of the overarching investor blueprint, and we’re excited at where these additions can take us.
It means, initially, that we can work towards the swifter launch of modules in our online toolset – the intelligence that finds, analyses and organises your business information, such as the Advanced Stock module due for Spring 2018.
Leeanne and Ashwin (boosting the ranks of our support personnel) have also taken a hold of account management and customer service, so their view of Liquid is as well-rounded as possible. Maybe you’ve spoken to them already over the phone – if not, expect to hear from them in due course.
We hope this has answered any questions you may have about recent changes at Liquid, and given you confidence in our plans for the future. Contact us if you have any queries about our development plans or your own software solutions. We’ll keep you abreast of what’s happening internally, to keep you at the centre of everything we do.
The Liquid Team